Payment / Dispatch

Delivery and payment terms

The minimum order amount is 20,- €. For orders below 20,- € we charge a surcharge of 3,- €.

Please note that :

We will confirm your purchase by a specific e-mail.
Within the European Union, shipping costs are 13.90 €.
From an order value of 75 €, shipping costs within the EU amount to 8,- €.
Spa covers are excluded from these shipping charges.

The following countries have different shipping costs:

Belarus : 31,90 Euro ; from an order value of 75,00 Euro = 26,00 Euro
Croatia : 34,90 Euro ; from an order value of 75,00 Euro = 29,00 Euro
Germany : 4,90 Euro ; from an order value of 75,00 Euro = 0,00 Euro
Hungary : 18,00 Euro ; from an order value of 75,00 Euro = 12,10 Euro
Iceland : 45,90 Euro ; from an order value of 75,00 Euro = 40,00 Euro
Liechtenstein : 30,90 Euro ; from an order value of 75,00 Euro = 25,00 Euro
Malta : 17,90 Euro ; from an order value of 75,00 Euro = 12,00 Euro
Norway : 26,00 Euro ; from an order value of 75,00 Euro = 20,10 Euro
Romania : 15,90 Euro ; from an order value of 75,00 Euro = 10,00 Euro
Spanish islands : 33,90 Euro ; from an order value of 75,00 Euro = 28,00 Euro
Switzerland : 30,90 Euro ; from an order value of 75,00 Euro = 25,00 Euro
Ukraine: 35,00 Euro ; from an order value of 75,00 Euro = 29,10 Euro

Shipping to Switzerland and Liechtenstein

The goods are invoiced by us without German VAT. Customs clearance is at your expense. You must pay the bank charges when paying the invoice.

VAT treatment for supplies in Switzerland :

1) Enter a Swiss delivery address.
You will receive an order confirmation from us in which all goods are invoiced without German VAT. So you pay without German VAT. You will then have to pay Swiss VAT to Swiss customs.

2) Enter a German delivery address.
You receive an order confirmation from us in which all goods, including German VAT, are invoiced. If you export the goods and Swiss customs acknowledge receipt of the export and send us this receipt, you can deduct German VAT (currently 19%) from the transfer. With the advance payment, you receive VAT per voucher which can be exchanged for the next purchase.

Shipment of spa covers

The delivery takes place by a forwarding agency. They will call you in advance and inform you of the delivery date. You must be present on the day of delivery.

In the case of visible external damage, photograph this immediately and note this damage on the delivery note. Unpack the insulating cover immediately and inspect it for any transport damage.

Spa cover shipping costs:
Germany: 59,- Euro
Austria: 139,- Euro
Switzerland, Lichtenstein: 239,- Euro (incl. 49,- Euro handling fee customs clearance)

With regard to the sales packaging filled with goods for the first time by us and delivered to private end consumers, our company has joined the nationwide take-back system of Landbell AG, Mainz, (customer number: 4110220) in order to ensure compliance with our statutory obligations in accordance with § 6 VerpackV. Further information can be found at www.landbell.de

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